
Capella University
Capella University Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Capella University has 1.2 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Degree major, Financial disaster, Challenging courses.
Cons: Career services, Quality of faculty, Billing and customer service.Recent recommendations regarding this business are as follows: "Do not enroll in Capella.", "Do not attend Capella!", "Realize that they are totally indifferent to even the most simple of requests.", "Never", "BUYER BEWARE".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Capella University has 1.2 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Degree major, Financial disaster, Challenging courses.
Cons: Career services, Quality of faculty, Billing and customer service.Recent recommendations regarding this business are as follows: "Do not enroll in Capella.", "Do not attend Capella!", "Realize that they are totally indifferent to even the most simple of requests.", "Never", "BUYER BEWARE".
Most users ask Capella University for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews










Financial aid problems
I am currently enrolled in capella,started in November,was supposed to start in October. I should have known when I was told my educational statement was illegible when it was returned in the mail unopened that this school is fraudulent.
I got my first financial aid disbursements with no problem. This time I received nothing, I am getting charged everyday for classes I am not taking, and somehow I owe money. So far since January 24th, I have had 4 disbursements that should have been only 2,and they are small amounts.
I was told that my financial aid would cover everything, I do not understand the charges hat keep getting added, nor do I understand how I keep seeing my tuition, that these disbursements should have already covered since I am in the 5th week of class, keeps going up for the winter quarter. Can someone please tell me what to do before I am broke because of Capella.
User's recommendation: Do not enroll in Capella.
Heartbreaking Ending
I was a student at Capella University, and completed all of my courses except the last two chapters of my final dissertation. The reason I could not finish my dissertation was a lack of participants in my research study.
One of my three advisors on my initial dissertation committee had advised me not to go ahead with my study fearing a lack of participants. The other advisors told me to go ahead with it. I chose to follow the majority to my detriment. When I went ahead with it, I had only one participant.
Then they told me I would have to start a new dissertation. I quit attending at that point. I had completed every course, my three residencies, and the entire dissertation process up to the last two chapters. When I later checked into coming back, they told me the time limit had elapsed, and I could not finish the program.
In the meantime, I had spent all of my money on the program and ended up with not even a second masters for my effort! I am sadly disappointed in Capella. I had wonderful experiences up to that point, but then I was not allowed to do anything to fix the situation and complete my PhD.
I had enjoyed every part of Capella and the entire learning experience, including the challenging classes and residencies. I really am unhappy that I was unable to graduate with my PhD.
- Excellent instruction
- Challenging courses
- Graduation
- Dissertation process
- Poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: Do not attend Capella!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response for my inquiry
Preferred solution: Answer to my inquiry for a name change on my diploma
PSA- long, however please read. Capella University So, as most of you know, I’ve been pursuing my doctorate of nurse practitioner degree through Capella. It’s been a long, heavy road. I recently
PSA- long, however please read.
Capella University
So, as most of you know, Ive been pursuing my doctorate of nurse practitioner degree through Capella. Its been a long, heavy road.
I recently just submitted a 70+ page project charter, which is somewhere between a dissertation and a thesis to keep it in easy, understandable terms.
That project charter was approved by two highly regarded professors with Capella University. In fact, it required a secondary review. I received 100% on my second iteration.
Not to mention two other professors had an opportunity to read my project. I cannot testify or verify the validity of whether they did that or not. However, Im guessing not, since this is the first time that this has been mentioned.
Once I was enrolled in the next class which is where I am stuck now, class 9901 I went from achieving 100% on everything that I turned in to not being able to pass this class. Not even close!
A four- five page paper that I can normally write in less than an hour I have failed six iterations. SIX!
Somehow, someway, my project charter got approved And Capella University just kept on collecting my money, and now I cant move forward.
I met with the department chair on Thursday along with my academic coach (Zoom), who has known all along what my intent has been. I should be done with this program right now.
However, Capella is a for-profit university, and they have me sitting in a state of stagnation, where I literally cannot do anything. I am three classes away from graduation and they just are now telling me that my project charter is likely not going to be approved by an independent review board.
Really, how the *** did I get this far!! More importantly, how did I get this far successfully with non stop compliments.
Now, the brakes are on, and I have to sit and wait for the department chair to decide what the next process looks like. Meanwhile, like I said, Im continuing to be in the same billing cycle, so I am paying to sit here and do nothing; when I could be done.
Im also now at risk of losing my preceptor And potentially my practicum site. Which would require me to start all over. AFTER NEARLY A YEAR !!!
Buyer, beware with a Capella University.
I had such good luck with them during my masters degree and now that Im on this flex path it literally is all about money in my opinion.
I am so beyond disappointed that I have no words to describe how I feel
#capellauniversity
#capellaflexpath
#TAKINGMYMONEY
#buyerbeware
#ismellalawsuit
#capellashameonyou
User's recommendation: BUYER BEWARE
Unsolicited emails
User's recommendation: Realize that they are totally indifferent to even the most simple of requests.
They don't have trained faculty mentors to support students.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |About an enrollment
User's recommendation: Seek other schools because Capella is not a legitimate school.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I attended this fraudulent PhD program in 2009-****--this school from 2002-**** wiped out 8-10,000 of their PhD Students those years leving them 121-300,000 today in Federal Student Aid debt..
The current 2022 legal settlement applies to two cases at Capella University and they are taking their time to pay. What a joke on American Higher Education.
This is a ploy to let the public think these 8-10,000 PhD former Capella Students issues from (2002-****) has been resolved. They have NOT. Please DO NOT BE FOOL---
Those fraudulent practices of use by Capella Univ.on their PhD Students those first (2002-****) years still exist. Software manipulation has been one of their tools used those years --while student work trained their entire PhD Dissertation Faculty from (2010-****).
Many of those (2002-****) PhD Students remain today $ 200,000+ in Federal Student Aid debts.today 2023. -- In 2014 with their next step Capella took-- with the Flex Path program this & new software CR#3 allowed this University to finally recover. Their Flex Path was "the cover-up" with their GRADUATE DEGREES. When during 2010-****...many PhD students were manipulated to fail-these are "A" Students with Master degrees.
So then they fail in an Exam or will to be moved to a second Masters degrees (they did not need or want) & with a few more courses. What would you all do if your Future Career was lost. That degree shift allowed those Students now a 2nd Masters degree. These former PhD students would be considered then-- Graduated.
This creative manipulation at Capella increased that Graduated # Rate, so Capella would qualify---for Title IV Federal Student Aid funds. None of the.several Regulating Agencies caught this (2009-****). As a result this University simply continued to ruin thousands of PhD student because of their ON-line status until about 2015. Minn.
and America needed this University during COVID as it was wholly ON-line --but at what cost to we Former Capella PhD Students (2002-****) who deserve justice still. All the evidence remains at the Minn. OHE still from 5/2018 in 5 boxes. It is currently at the Minn.
AG office since 2/2019 and we wait for their action still. The OHE has been applauding Capella for these many years with Comm.
Olson. Still w
ith former PhD students having these $200,000+ Debts incurred by this University, it is they-this Capella University-- that should be paying back the Federal Student Aid to the Taxpayers for the rape of these 8-10,000 former Capella PhD students & America's FSA accounts...don't you think?
User's recommendation: Capella is fine now--Student damage done they are under close watch and would not dare to err now.
Unable to Graduate
User's recommendation: Do not attend this online University
Poor handling of financial aid! Poor customer service!
User's recommendation: Watch your financial aid amounts carefully!!!
Financial Aid
User's recommendation: Be upfront and forthright with students. If there is an issue with the financial aid, let the student know ahead of the game so they are not in my predictament.
Thieves they are
User's recommendation: Stay away...they lie and have no value
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer8 years and still seeking justice for Capella University PhD fraud (2002-****)
DO NOT BE FOOLED--- CAPELLA PhD FRAUD from (2002-****) is NOT OVER.. Remember our 100's of PhD Complaints that went to NCA/HLC, Minn. AG & OHE Offices by 2012--OUR fraud issues with Capella University was with the PhD program that did not EXIST from (2002-****) have...
Nor was there any on-line program that was effective for the Faculty training of all PhD faculty developed until after 2012. In 2011 they laid off 110 faculty and staff disrupting many PhD students progress to that date. Then the University newly hired 65 Part-time with training requirement at this wholly on line school. The training took a good year.
Finally by 2013 there were part time PhD Faulty for this full time PhD Dissertation phase. To get that training program the University used their committed PhD students to develop that training program that was suggested to take 10 weeks but turned into 2 years with the failures that followed this process. The PhD program itself was disconnected, incomplete and dysfunctional during most of this time from 2002-****. Capella then in 2009 hired 327 Paid Recruiters and added more chaos to the PhD Student Population-- That Chaos that resulted created havoc so the University followed this in 2011-**** used their Comprehensive Exam step to cut many students or dissuade them from their PhD as many were too long in the program already-(This Comp.Exam step is just prior in the PhD program ---to the student entering their PhD Dissertation were the trained faculty did not exist).
So instead of progressing these students the University used the Comp. Exam to cut many (A&B) PhD students but only after taking much of their Student Loan FSA funds. NOTE: This Comprehensive Exam was given the quarter (@ $4500+) after those 1.5-2 years of PhD regular class quarters were taken by these committed PhD Students. Around 2010-11 this Comp.
Exam worked as the guillotine to these PhD students already in the program for several years it stopped them right before the PhD Dissertation phase while for 2 years it trained a group of their PhD faculty. Then 2013 it provided that template to all the other University schools for their faculty training that takes minimally 2 quarters. Then after telling these long time students (formerly all A& B students-now that they failed this exam (by Univ. fraud & dishonesty) they had them repeat it and fail another quarter twice- Then Capella offered them a 2nd Master's degree instead of their earned PhD or dropping out, or being administratively withdrawn etc..
But they also had to take a few more courses to get the Masters $$$. (Meanwhile during this time 2010-****) there were also another succinct group of Capella PhD students (SoPSL) used to develop the university wide PhD faculty training program--to these PSL PhD Students it was suggested to take 10 weeks but later after 2 years it was finally developed. Many of these Capella PhD Students were let go-- as they had been corralled and/or recirculated too long in the program. Also because this a wholly on line University, they used their Courseroom #2 (CR2 Software) to manipulate the records so all of these infractions were easy to manipulate with complaining PhD students placed in private classrooms etc.
& with no grievances answered they finally made that software disappeared. When the Cr3 Software replaced it. That Software CR3 was created 1/2013 to finally actualized the new PhD Faculty training program for all the 4-5 University schools at Capella with their PhD program, and; now with PhD faculty training program beginning on this newly hired 2011-now Part time faculty. This is only the beginning of the damage done to 8-10,000 PhD students who now are $250,000 + in debt and never to recover-with no PhD degrees.
For the past 8 years we 53 former Capella University PhD students--have been seeking justice and wait still for the Minn. Office of Higher Education OHE to act on our many Capella Complaints. With PhD Students Complaints first filed in 2012--then the Minn. OHE deferred us to the NCA/HLC who cut the NCA division itself---instead of acting on their many Capella PhD complaints & while the NCA instead had attempted to work Capella through its "Change Management" new protocols & many failings.
We 53 former Capella PhD students filed more Complaints with the Minn OHE in 2018. We wait still for the MInn. OHE Comm. Olson office to answer these many Complaints .....The Minn Ag office also has 25+ more Capella Complaints at their office.
Lets not forget those filed also with the Consumer Financial Protection Bureau also or CFPB.
How much longer do we need to wait for justice-they- the Minn OHE have boxes of physical evidence and do nothing yet---see Sen Harkin 2012 report on For-profit University fraud---You will find Capella University there and note--no graduated PhD students? Do not think this University is honorable--they have total disregard for their students. For that point forward @ 2011 Cap. instead used the term "Graduate Degree" to include those high numbers of 2nd Masters student #s--- who now received Masters again instead of their earned PhDs--That is how Capella continued to get more Federal Student Loan funds.
We want justice still--even Coronovirus can not protect this fraudulent PhD program at this University. Now Capella is promoting a shortened program Flexpath Doctorate "Doctor of "degree---beware it is not a PhD and they will take your money & it may harm you. So today?
Capella University is doing fine. There were 8-10,000 PhD students harmed from (2002-****) & many are sick and/or financially destroyed for their lifetime.
- Phd program fraud 2002-2015
- Customer service nor quality of faculty
- Financial disaster
Preferred solution: Full tuition refund to 8-10,000 former PhD students in attendence (2002-2015)
Universities, Colleges and Schools Expert Talks
To inform others
- Degree major
- Auto enrollment policy
- Career services
- Financial disaster
Preferred solution: Let the company propose a solution
User's recommendation: Look for a supportive school
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis school is all about Title IV money
- Deceptive grading practices
Preferred solution: My Ph.D. degree
User's recommendation: DO NOT ATTEND CAPELLA UNIVERSITY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |AVOID, AVOID, AVOID!!! Horrific school; class action lawsuit...
I have tried numerous times to access financial aid to see what, if anything, I have been awarded. I have gotten no where with trying a chat with the dept; when I attempt to access my financial information I receive an error, and yes - I have tried different browsers.
I called them, was on hold for over 40 minutes, finally just left my call-back number. Received a call - it rang ONCE - not enough time to even hit the answer button. Called them back, again left my number. Just received another call and again - it rang ONCE.
I am beyond frustrated with this school, and no one will help me. I am now completely done with my degree and STILL have no idea if I've been awarded financial aid!!
With as easy as it is to spread the word about an incompetent school, I am very surprised that Capella is allowing this to happen. There is already a class action lawsuit against this school; I would think that this organization would change their ways...
About
, ,
Capella University was established by Dr. Harold Abel and Stephen Shank in 1991 in Minneapolis, Minnesota. It is a for-profit online university that offers 15 certificate programs with over 1050 online courses and graduate degree programs in 136 specialized areas of study. The university provides bachelors, masters and doctoral degrees in such areas as business, education, psychology, information technology, public safety, public health and human services. The majority training the university provides through the Internet. Capella University engages in training of students in 50 states and 52 foreign countries. Capella University provides tuition options and other benefits to alliance programs participants, including up to 200 corporations, a quater of U.S. community colleges and public schools.

Capella University is ranked 97 out of 1296 in Universities, Colleges and Schools category
USA
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The volume of negative reviews and complaints about this "university" with the BBB would be enough to make me run in the opposite direction.
"Strait" A? Clearly this school is bunk if this is the best you can do.